Puffer Jacket with hood

Shipping & Delivery

We aim to deliver your orders quickly and safely across Egypt.

• Cairo & Giza: Delivery within 3 business days.
  
• Other Governorates: Delivery within 5 business days, depending on location and courier availability.
  
  Shipping fees are calculated at checkout based on your selected governorate.
  
• Our courier partners will contact you before delivery; if you are unavailable, another attempt will be made.

Learn more at Shipping Policy

Returns & Exchanges

We offer an easy and reliable return and exchange process.

• Exchange:
  Exchanges are free and processed quickly.
  
  Once you contact our customer service, the courier will deliver the new item as soon as possible after confirming availability.
  
• Return:
  For returns, the courier will collect the item, inspect it, and refund the amount after verification. Refunds are issued in cash through the courier.
  
• Conditions:
  
  
  Items must be unused, unwashed, and in their original packaging with all tags attached.
  
  
  Underwear, socks, and accessories cannot be exchanged or returned for hygiene reasons.
  
  
  Proof of purchase (invoice or order number) is required.