About Snug Duck
Q: What is Snug Duck?
A: Snug Duck is an Egyptian kidswear brand offering high-quality, comfortable, and trendy clothing for boys and girls.
Q: Where are your products available?
A: We deliver to all governorates across Egypt through trusted courier partners.
Q: Are Snug Duck products suitable for all seasons?
A: Yes, our collections are designed to keep your child stylish and comfortable in every season.
Orders & Payment
Q: How can I place an order?
A: Add your favorite items to the cart, then complete your order by entering your details and choosing your preferred payment method.
Q: What payment methods do you accept?
A: We currently accept cash on delivery, and other payment options may be added soon.
Q: Can I modify or cancel my order after placing it?
A: You can request changes or cancellation before shipping by contacting us through /pages/contact.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are delivered within 3 business days in Cairo and Giza, and within 5 business days in other governorates. Learn more at /policies/shipping-policy
Q: How much are the shipping fees?
A: Shipping fees are calculated at checkout based on your governorate. Learn more at /policies/shipping-policy
Q: Can I check the product before payment?
A: Yes, product inspection is available before completing payment upon delivery.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, returns and exchanges are accepted if the item is unused, unwashed, and in original packaging. Learn more at /policies/refund-policy
Q: How do I request a return or exchange?
A: Contact our customer service team through /pages/contact to schedule pickup and process your request. Learn more at /policies/refund-policy
Q: Are there any items that cannot be returned or exchanged?
A: For hygiene reasons, underwear, socks, and accessories cannot be returned or exchanged. Learn more at /policies/refund-policy
Customer Support
Q: How can I reach Snug Duck for help?
A: You can contact our team anytime through /pages/contact for assistance with orders, products, or inquiries.